Dental
Business & Marketing
App Development

Dental Mobile App: How to increase
patient loyalty?

Arkhipenko Daria, Digital Marketer
October 4, 2019
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Dental
Business & Marketing
App Development

Customer loyalty comes first for every business. In the field of healthcare, patients’ loyalty should be 100%, they should trust the doctor and the clinic itself completely. Only in this way, they will have unshakable devotion to one single dentist center.

The dentistry sphere is no exception. The dental mobile app is an additional way to get a good impression from the customers. There are many reasons why dental center needs a mobile app. The dentist application for Android and iOS as a whole will have a nice impact on the clinic, but how actually to increase patient loyalty and what factors will help you? Let’s figure it.

Reminders

Entangled dental appointment procedures or loss of a card can undermine patient loyalty. To make a visit to the doctor easy and stress-free, it’s necessary to optimize all processes for clients. For instance, a reliable tool of dentist app for interacting with patients and increasing customer loyalty is the automated dental appointment reminder for each personally.

Promotions

The dental mobile app can be used to inform patients of important information about the clinic. The emergence of new promotions or services may interest customers. Especially if in order to find out this information the customer just needs to go into the app.

File storage

The capability to have all the documents in a smartphone draws modern customers. The patient can forget about a pile of papers and health facility certificate that would get lost or be spoiled. In the dental mobile app, there is a function of store x-rays or different files. This will definitely be a plus for both the dentist practice and patients’ loyalty.

teeth-picture-in-app-for-dental-clinic
Dental mobile app is a convenient place to store your images
Feedback

Toothache appears unexpectedly and is not included in the plans absolutely. Patients don’t want to spend time on consultations and pull up to the last. The dental mobile app is fitted up with the possibility of feedback from the dentist. The patient can describe the pain or seek advice from a competent specialist in a few minutes. The ability to quickly contact the doctor will attract the attention of existing clients and will become another reason for a new one to choose your clinic.

Surveys

Clients can create conditions for increasing loyalty to the clinic on their own. The dynamic survey, which is included in the functionality of the dentist center application, allows patients to evaluate the work of the clinic as a whole. Dental reports from the survey will be the stimulation for improvement, to which customers will certainly respond positively.

To Sum Up

It becomes harder to get a positive attitude towards the doctors and the dentist center itself. The business owner has to take decisive action to gain patient loyalty in healthcare. The dental mobile app is a modern way to solve this problem. It can radically change the relation to the clinic, not only the patients but also the dentists themselves.

Read what founder of Dental Center MedExpert said about increasing patient loyalty via the dental mobile app.